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Performance Benchmarking & Analysis

Firms must rely on performance analytics to build market-focused organizations, improve returns on human capital, and monetize client impact. Our performance benchmarking and analysis brings powerful capabilities to shed light on how talent, organizational design, and culture connect to financial, operational, and customer performance.

Comprehensive Business Performance Benchmarking

Firms must rely on performance analytics to build market-focused organizations, improve returns on human capital, and monetize client impact. Established competitors are being rocked by the impact of e-commerce and digital marketing, which is forcing firms to become more customer-centric, enhance customer experience management, and incorporate customer feedback into their business processes.

Our specialists benchmark financial and customer performance, then advise clients on how to optimize their business strategies by allocating resources to improve profitability, customer satisfaction, and employee engagement.

Delivering Actionable Insights Through Data

We collect proprietary financial data from our clients financial databases enabling us to compare their complex organization on a normalised like-for-like basis for headcount, revenues, expenses and capital. Using this rich market data to create our benchmarks, we deliver detailed reporting at a business unit and expenses line level covering all lines of business and regions. Our unique analysis cannot be replicated internally and enables clients to identify revenue opportunities, control costs, maximise operational efficiency and reward employees effectively.

Our solutions provide key insights across producer and support groups. Our analysis offers clients; a robust external data point against which to measure current performance, identify the scale of variances to peers in key KPI’s, validate/challenge internally held perceptions, and identify opportunities, thus providing management with the objective leverage to make a change.